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General Questions

What type of vehicles do you offer
We offer a luxurious fleet of vehicles to meet various needs and preferences. Our fleet includes:

· Mercedes E Class: Perfect for solo travellers or small groups, up to 3 passengers, providing a luxury, sophisticated and comfortable ride.

· Peugeot 5008: Stylish and versatile SUV, offering comfortable seating for up to 4 passengers is ideal for airport transfers, day trips, or city-to-city travel. Its smart design ensures that every passenger enjoys a relaxed and pleasant journey, no matter the destination.

· Mercedes V-Class: Ideal for larger groups, up to 7 passengers, combining luxury with robustness, providing a luxury and refined travel experience.

· Mercedes Vito Class: Ideal for larger groups, up to 8 passengers, offering spacious interiors and comfortable ride.

· Mercedes Sprinter: The ideal solution for larger groups, offering spacious seating for up to 20 passengers. Designed with comfort and practicality in mind, its high-roof interior allows for easy movement and a pleasant travel experience.

· Scania Irizar Touring Coach: Offers spacious seating for up to 68 passengers. Its ergonomic design, panoramic windows, and climate-controlled interior create a pleasant and relaxing environment for large groups
How do I make a booking?
Booking with Iberia VIP is simple and convenient. You can:

· Online: Visit our website and fill out the booking form with your details and requirements.

· Phone/WhatsApp: Message us at (+351) 934 266 371 to chat with a representative who will assist you with your booking.

· Email: Send us an email at booking@iberiaviptours with your travel details, and we will confirm your booking.
Can I make a last-minute booking?
We encourage early bookings to guarantee availability, but we understand that travel plans can shift unexpectedly. Our team will always do its best to accommodate last-minute requests, depending on vehicle availability. For urgent inquiries, feel free to reach out to us directly via WhatsApp at (+351) 934 266 371.
What measures do you take to ensure safety and cleanliness?
Your safety and comfort are our top priorities. We follow rigorous hygiene and safety protocols, including:

· Regular cleaning and sanitization of all vehicles before and after each service

· Mandatory hand hygiene and cleanliness standards for all drivers

· Air circulation and ventilation check to maintain a fresh cabin environment

· Real-time monitoring of travel conditions to ensure safe routing

· Compliance with all local and national health regulations

These measures are in place to ensure every journey is not only comfortable, but also secure and worry-free.
Do you offer services for special events?
Yes, we provide dedicated transportation solutions for a wide range of special occasions, including:

· Weddings and Formal Celebrations: Make a graceful entrance on your big day with stylish and comfortable transport.

· Corporate Gatherings: Count on punctual, discreet, and professional service for business meetings, conferences, and team events.

· Social Outings: Enjoy smooth and elegant rides to parties, concerts, galas, and other memorable moments.

Let us know your event details, and we’ll tailor the experience to match your needs.
What are your rates?
Our pricing depends on several factors, including the type of service, vehicle category, and total duration of the booking. We strive to offer fair and competitive rates that reflect the quality and reliability of our services. To receive a personalized quote, simply share your travel details with us, we’ll be happy to provide a tailored offer that fits your needs.
How can I contact you for more information?
You can reach us through various channels:

· Phone/Whatsapp: (+351) 934 266 371

· Email: in**@************rs.com

· Address: Praceta da Lagarteira 52, 4410-273 Vila Nova de Gaia, Portugal

We’re always available to answer your questions or help plan your transportation. Our team is committed to providing a smooth, comfortable, and refined travel experience, tailored to your needs from start to finish

Corporate Transportation

Can I book corporate transportation for multiple meetings in a day?
Yes, our hourly chauffeur service is designed for professionals with busy schedules and multiple appointments. You’ll have exclusive access to a dedicated vehicle and driver throughout your booking, allowing you to move between meetings and locations without the hassle of arranging separate transfers. This flexible solution ensures smooth transitions and lets you stay focused on your business priorities.
How do I know if the vehicle will be appropriate for VIP clients or executives?
We know how important it is to make the right impression in a corporate setting. That’s why our fleet includes premium vehicles selected for their elegant design, refined interiors, and advanced comfort features, ideal for executive travel. Whether you're hosting VIP guests or heading to high-level meetings, we ensure a polished and comfortable experience. Our chauffeurs are also trained to deliver discreet, professional service that aligns with the expectations of business-class travel.
Can I make last-minute schedule changes for my corporate booking?
Yes, we understand that business plans can shift unexpectedly, and we’re prepared to adapt. If you need to reschedule a meeting, add new stops, or adjust your itinerary, just contact us as early as possible. We’ll do our best to accommodate the changes and keep your travel experience smooth, efficient, and aligned with your updated schedule
Do you offer transportation for large corporate groups?
Yes, we offer tailored transport solutions for large corporate groups. Our fleet includes spacious vehicles, minibuses, and full-size coaches, allowing us to accommodate teams of various sizes. Whether you require multiple executive cars or a dedicated bus for group travel, we’ll ensure everyone arrives comfortably and on time. Just let us know your group size and itinerary when booking, and we’ll recommend the most suitable options.

Airport Transfers

How long does the transfer to the Airport take?
The average transfer time from the city to the airport is around 30 minutes, though this can vary depending on traffic, weather, and road conditions. Our chauffeurs monitor live traffic updates to choose the most efficient route and ensure timely arrival. To avoid any stress, especially during busy hours or adverse weather, we recommend allowing a bit of extra time when planning your journey.
How do I find the driver at the airport when I arrive?
Once your transfer booking is confirmed, we will send you detailed information about the designated pickup location to ensure a smooth and timely meeting with your chauffeur. As a standard procedure, our drivers do not wait with a welcome sign. However, if you prefer to be greeted with a personalized sign at the arrivals area, please let us know when booking — we’ll be happy to accommodate your request. Additionally, we monitor your flight’s arrival time in real time, so your chauffeur will be there when you land, even in case of delays or early arrivals. You will also receive the chauffeur’s contact details in advance for direct communication if needed.
What happens if my flight is delayed or arrives early?
We track flight arrival times in real time to stay informed of any changes. Whether your flight is running late or lands ahead of schedule, your chauffeur will adjust accordingly to be there when you arrive. This way, you won’t have to worry about waiting or missing your transfer — we’re committed to making your arrival smooth and stress-free.
Can I book an airport transfer for late-night or early-morning flights?
Yes, our airport transfer service is available 24 hours a day, ensuring reliable transportation no matter what time your flight departs or arrives. Whether it’s a late-night departure or an early-morning landing, our chauffeurs are ready to meet your schedule. Just share your flight details with us, and we’ll coordinate a smooth and punctual pick-up or drop-off.
Is there enough space for large luggage in the vehicle?
Yes, our fleet includes vehicles with generous luggage capacity to accommodate a variety of travel needs. Whether you're carrying multiple large suitcases, sports gear, or other bulky items, we’ll make sure you have the right vehicle for a comfortable journey. If you're bringing oversized or extra luggage, just let us know in advance so we can recommend the most suitable option.
Do you offer child seats?
Yes, child seats are available upon request and provided at no extra cost. To ensure safety and compliance with local regulations, please let us know the age and size of the child when booking. We’ll prepare the appropriate seat and have it installed in advance for a secure and comfortable journey.

Cruise Port Transfers

How far in advance should I book a transfer to the cruise port?
To ensure availability and a smooth experience, we recommend booking your cruise port transfer at least 48 hours in advance. This gives us time to confirm your preferred vehicle and chauffeur, especially during busy travel periods. Early booking also allows flexibility in case your schedule changes close to departure.
Will the chauffeur assist with my luggage at the cruise port?
Yes, our chauffeurs are available to assist with your luggage during both pick-up and drop-off at the cruise terminal. Whether you're carrying multiple suitcases or bulky items, they’ll handle your belongings with care to ensure a smooth and stress-free experience from beginning to end.
Do you offer round-trip cruise port transfers?
Yes, we provide round-trip cruise port transfers for added convenience. You can book your transfer to the cruise port for your departure and arrange a return transfer for when your cruise concludes. We monitor cruise schedules closely to ensure we are ready to pick you up on time, even if there are changes to your docking time.
Can I make stops along the way to or from the port?
Yes, we offer round-trip transfers to and from the cruise terminal for your convenience. You can schedule both your departure and return journeys in advance, and we’ll coordinate everything to match your cruise itinerary. Our team monitors docking times to ensure timely pick-up, even if your ship arrives earlier or later than expected.
Is there enough space for large luggage in the vehicle?
Yes, our fleet includes vehicles equipped to handle a wide variety of luggage sizes. Whether you're traveling with multiple large suitcases, sports gear, or bulky items, we’ll make sure you have the right space and comfort. If you're bringing extra or oversized luggage, just let us know ahead of time so we can suggest the most suitable vehicle for your journey.

Transfers with Stopovers

Is there a limit to the number of stops?
There is no fixed limit to the number of stops. The only constraint is the total duration of the journey, as we aim to ensure that the experience remains comfortable and not overly tiring for passengers. If you have specific stops in mind, let us know in advance so we can plan the most efficient and pleasant route for your transfer.
Can you help us chose the best stops on the way to the destination?
Absolutely — we’re happy to help you select the most memorable and enjoyable stops along your route. Just let us know your preferences or interests when booking, and we’ll suggest locations that match your travel style, whether it’s scenic viewpoints, cultural landmarks, or local dining spots.
How long can I stay at each stop?
Passengers can reserve stopovers in blocks of 1 hour per location. This allows for flexibility while ensuring the overall journey remains comfortable and well-paced. If you’d like to include one or more stops, just let us know during booking — we’ll help plan the timing to suit your itinerary.
Is mealtime included in the stop duration?
Yes, meal breaks are included within the reserved stop duration. If you plan to have a meal during one of your stops, we recommend booking at least a 1-hour slot to ensure a relaxed and enjoyable experience. Let us know your preferences when booking, and we’ll help coordinate the timing and suggest suitable dining options if needed.

Hourly Transportation

How flexible is your hourly chauffeur service?
Our hourly service is built to offer maximum flexibility. Once booked, you’ll have exclusive access to a chauffeur and vehicle for the duration selected, ideal for running errands, attending meetings, or making multiple stops throughout the day. You’re free to adjust your schedule or change destinations as needed, making this a perfect solution for clients with dynamic or evolving plans.
Can I add additional stops during my journey with hourly transportation?
Yes, our hourly service gives you the freedom to make as many stops as needed. Whether you're attending appointments, exploring the city, or running errands, your chauffeur will follow your schedule and provide seamless door-to-door service. If plans change along the way, just let your chauffeur know — they’ll adjust the route to suit your updated itinerary.
Is there a minimum number of hours required to book?
Yes, our hourly chauffeur service typically requires a minimum booking of 2 to 3 hours, depending on the location and type of service. This ensures that a dedicated vehicle and driver are reserved exclusively for you. If you need a longer duration or have specific requirements, we’re happy to tailor the service to suit your needs.
What’s included in your hourly service for special events?
Our hourly service for special occasions includes a premium vehicle, a professional chauffeur, and full flexibility for multiple pick-ups and drop-offs. Whether you're attending a wedding, gala, business function, or private celebration, we ensure your transportation is seamless, elegant, and tailored to your schedule. You can adjust timing or destinations throughout the event, so you can focus on enjoying the occasion while we handle the logistics.
Can I extend the hourly service on the day of travel if needed?
Yes, if your plans shift or the event takes longer than expected, you can request additional hours on the day of travel. Just inform your chauffeur in advance so we can confirm availability and make the necessary arrangements to keep your service uninterrupted.

Special Events

Can I book transportation for a group of guests attending a special event?
Yes, we offer tailored group transportation for special occasions such as weddings, proms, corporate events, and private celebrations. Whether you need a single vehicle or a coordinated fleet, we can accommodate groups of various sizes. Our range includes everything from executive sedans to spacious minibuses and 68-seat coaches, ensuring comfort and flexibility for your guests throughout the event
Can I customize the vehicle with decorations for my event?
Yes, we’re happy to help personalize the vehicle for your special occasion. Whether you’d like to add ribbons, floral arrangements, or custom signage, we’ll coordinate the details to match your event’s theme. Just let us know your preferences in advance, and we’ll make sure everything is prepared to your specifications
How do you handle transportation for events with multiple locations?
We’re experienced in managing multi-stop itineraries for events with several venues. Whether it’s a wedding with separate locations for the ceremony and reception, or a corporate function spread across different sites, our chauffeurs will coordinate each transfer with precision. Just share your schedule with us, and we’ll ensure smooth, timely transportation between all destinations.

Private Tours

What types of private tours do you offer?
We offer a curated selection of private tours designed to match different interests and travel styles. Options include city tours, nature and adventure experiences, cultural itineraries, and wine-focused journeys.
What can I expect from a private city tour?
Our city tours offer a personalized way to explore local landmarks, hidden gems, and vibrant neighbourhoods. Your chauffeur will follow a flexible itinerary tailored to your interests, with time for visits, photo stops, shopping, or café breaks.
Can I customize the city tour itinerary?
Yes, you can choose the places you’d like to visit or let us suggest highlights based on your preferences. We’ll adapt the route to suit your pace and interests.
Do you offer nature or adventure-focused tours?
Absolutely, we organize private excursions to natural parks, scenic viewpoints, and outdoor activity spots. Whether you’re looking for hiking trails, coastal drives, or adrenaline experiences, we’ll build a route that fits your style.
Is equipment or gear included for adventure activities?
We don’t provide gear directly, but we can coordinate with local partners or suggest trusted rental options. Let us know what you need, and we’ll help arrange it.
Do you offer private wine tours?
Yes, we organize wine-focused tours to renowned vineyards and cellars. You’ll enjoy scenic drives, tastings, and the chance to learn about local winemaking traditions.
Can I choose the wineries to visit?
Of course, you can select preferred wineries or let us recommend based on your taste and location. We’ll handle the logistics and reservations to ensure a smooth experience.